Shipping

Standard Post:

If standard shipping is selected we will have your new mat in the post within 8 days of ordering.

Express Post:

If express delivery is selected at the checkout, we aim to have your mat in the post within 6 days of order and your mat via express post.

Priority Post:

When priority post is selected, we express post your mat within 3 days of the order being placed. 

 

Delayed Deliveries:

In addition to making your wonderful new mat, we also deliver it as soon as possible to our couriers. We have no control over what happens once it is with them and have no way of tracking its location. The best option for chasing delayed shipments should be directed to the courier or Australia Post customer service teams (they're good at it!). 

Lost Packages:

Should your Welcome Doormat go missing, please reach out to us and we will help you get a replacement Welcome Doormat to you, once your lost parcel claim is approved.